Manager Call Center Question: Download Manager Call Center PDF
Explain me an example of how you have managed an under-performing staff member?
Answer:
What process did you follow to understand the reasons for the poor performance, gain commitment to the need for change and resolve the issues?
Approaches include developing a program of required actions for the team member to follow, providing training, coaching and mentoring, allocating necessary resources.
Approaches include developing a program of required actions for the team member to follow, providing training, coaching and mentoring, allocating necessary resources.
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