Officer Quality Control Question: Download Questions PDF
Explain a decision you made that wasn't popular and how you handled the negative feedback?
Answer:
A senior staff member but two containers into the public ice maker, these where not covered or wrapped. This contaminated the drink ice for anyone want to cool their drink. I unplugged the ice maker and opened the drain and posted a sign that ice was contaminated and should not be used. I sent a private note to the staff member and told him I was ordering sanitation chemicals for the clean up. No reason to but attention staff member, he thanked me and signed for the cleaning.
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