Marketing & Online Customer Support Question: Download Marketing & Online Customer Support PDF

Can you tell me what is an example of a time when you identified a problem and advocated on behalf of a customer?

Answer:

Good customer service reps help customers solve problems, but great customer service reps are proactive about looking for ways to prevent problems from occurring in the first place.

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Can you explain me about an experience you’ve had with a really irate customer. How did you handle it?	Please tell us how Do You Advise The Customer If A Customer Does Not Know What He Needs And Comes To You For An Advice About The Product?