Marketing & Online Customer Support Question: Download Marketing & Online Customer Support PDF

Can you explain me about an experience you’ve had with a really irate customer. How did you handle it?

Answer:

Every customer service rep is going to encounter customers who are upset. Great candidates should remain respectful while continuing to provide as high a level of service as possible.

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Please explain about a time when you turned an unhappy customer into a delighted customer?	Can you tell me what is an example of a time when you identified a problem and advocated on behalf of a customer?