Branch Manager Question:

☛ Tell me how you organize, plan, and prioritize your work. (Be sure to mention that you make specific goals.)
☛ Provide an experience in which you resolved a difficult customer inquiry or complaint.
☛ Please share with me an example of how you helped coach or mentor someone. What improvements did you see in the person's knowledge or skills?
☛ What is the key to success when communicating with the public.
☛ Share an experience you had in dealing with a difficult person and how you handled the situation.
☛ Share an experience in which you successfully shared a difficult piece of information. (The employer wants to ensure you have open communication with those you work with.)
☛ Tell me about a recent experience you've had working with your hands.
☛ Share an example of a time you had to gather information from multiple sources. How did you determine which information was relevant?
☛ What have you found to be the best way to monitor the performance of your work and/or the work of others? Share a time when you had to take corrective action.
☛ Name a time when your patience was tested. How did you keep your emotions in check? (The employer wants to gauge your self control.)
☛ Share an example of when you went above and beyond the "call of duty". (The employer wants to know that you are dependable.)
☛ Provide an example of when you set expectations and monitored the performance of subordinates. What guidance and direction did you find most effective? (If performance improved, be sure to mention it.)
☛ Name a time when you identified strengths and weaknesses of alternative solutions to problems. What was the impact?
☛ Please share an experience in which you presented to a group. What was the situation and how did it go?
☛ Provide an example when your ethics were tested.