Telemarketing Executive Interview Questions And Answers

By design, Marketing Connections maintains a call center operation consisting of 75 workstations with room for controlled expansion.

We do not use an auto dialer. To provide the highest quality program possible for our clients, we need to have solid discussions with qualified prospects not volumes of calls with mechanically read scripts. We do constantly look at technology to make sure we are using every tool possible to achieve this level of service.

Our reps usually have significant business experience including telemarketing, customer service, or inside sales. Most importantly, they have excellent telephone communications skills. In fact, candidates do not get a face-to-face interview until they pass a demanding telephone screening process. Our reps typically have two to four years of college education and relevant business experience in the industries we serve - such as medical technology, high-tech, financial services and publishing. The ages of our team members range from the mid-20's to 70's with an average age of 40 to 45.

If you answer your telephone and there's no one there, the odds are that you just "zapped" a telemarketer. After a few weeks, you'll notice that you are receiving fewer and fewer of these calls.

A good telemarketer will make between 100 and 115 calls a day, depending on the level of decision maker you can Expect between 20 and 45 decision maker contacts a day.

Call center is a service desk, where a large volume of calls are handled by the customer associate in order to render services to the customer.

The key features for customer service is

☛ Professional
☛ Polite
☛ Friendly
☛ Courteous
☛ Helpful

Depending on the situation, I could do multi-tasking as well and could tackle one problem at a time. But multi-tasking always have an upper hand because it increase your efficiency for solving and tackling problem.

☛ Contact businesses and private individuals by telephone to promote products, services and/or charitable causes
☛ Solicit orders for goods and services over the telephone
☛ Explain the product or service to potential customers
☛ Deliver scripted sales pitch to the customer
☛ Adjust scripted sales pitch to meet needs of specific individuals
☛ Provide pricing details
☛ Handle customer questions
☛ Obtain customer information including names and addresses
☛ Record customer details including reaction to the product or service offered
☛ Receive orders over the telephone
☛ Input order details into the computer system
☛ Record customer details and details of transaction
☛ Confirm orders placed with field sales representatives
☛ Obtain contact details of potential customers from sources including telephone directories and purchased lists
☛ Schedule appointments for sales staff to meet prospective customers
☛ Conduct customer and marketing surveys
☛ Answer telephone calls from potential customers who are responding to advertisements
☛ Contact customers to follow up on initial interaction

I have heard nothing but good things about this company from people who have worked here. People say that the accounts here are very stable, the management is kind to its employees, and everyone is friendly.

I have all the qualities that a good call center agent should possess. I am punctual, disciplined, patient, and flexible, and organized. You won't have any problems with me when it comes to attendance and my behavior. I have good communication skills, multi-tasking skills, and I am a fast learner. I can guarantee you that I will be able to deliver what is being asked of me, and I will give my one hundred percent to this company. I know that I have what it takes to become a good customer service representative.

There are various ways of tracking results. Anderson Stockley Associates can provide a manual lead sheet for future use or a computerised spread sheet could be designed to suit the needs of the client and project.Either is an excellent way of tracking future leads and results.

Mail shots are a cheap way of achieving few results.Usually about a 1-3% response is achieved in any area where mail shots are used. Often, mail shots are not seen by the real decision maker. Compare this to Telemarketing or mail shot that is followed with Telemarketing and which focuses on the decision maker.This ensures that a response is achieved from each call and produces positive results ranging from 15-50% in many projects, depending on the product or service.
If these result percentages are compared financially, telemarketing achieves the best returns on investment when used to promote the right products or services.

The TeleZapper uses the technology of telemarketers' automatic dialing equipment against them. When you or your answering machine picks up a call, the TeleZapper emits a special tone that "fools" the computer into thinking your number is disconnected. Instead of connecting you to a salesperson, the computer stores your number as diconnected in it's database. Over time, as your number is removed from more and more databases, you'll see a dramatic decrease in the number of annoying telemarketing calls you receive.

Depending on experience we will put out best telemarketer on every job, and they will stay on it until the campaign finish's or a decision is made to move another person on to it depending on level of success both good and bad.

As I am an extrovert person and I like to interact with people, call center job is a perfect job for me. I like to resolve customer's queries and face the challenges positively that come across. Also, the pace of work in call center and team members friendliness always motivates me to work for call centers.

If you have an experience of handling multiple calls, then tell them you can handle. In case you don't have experience tell them on given training I could handle multiple calls with ease.

In the middle of handling phone, if the system crashes then I will ask the customer to hold for some time till I get a power back up and if not then try to resolve his/her problem with my knowledge. The best thing in such situation is to ask the customer to call back or note his contact details so you can call once the system is back.

☛ Communication skills
☛ Information gathering and management
☛ Persuasiveness
☛ Adaptability
☛ Initiative
☛ Tenacious
☛ Resilient
☛ Negotiation skills
☛ Stress tolerance
☛ High energy levels
☛ Self motivation

My idea of a call center is that it is a place where people take calls from customers and deliver superb customer service experience. I know that the people who work for call centers are extremely flexible people who adapt to different cultures, different people, and different schedules all at the same time.

I know that this company is one of the leading companies in the call center industry. You have several sites in the world, one in Atlanta, and four in Dallas. You have several accounts; most of them are medical and financial accounts. I also happen to know that most of the accounts in this call center company are very stable because this is what my friends who work here tell me.

Telemarketing is not an instant short term fix or solution for solving business revenue problems and all results vary according to the product or service.We always offer our advice and recommendations to ensure that any project is formulated to produce the best results.This may be concentrated phoning in a very short period or short periods of phoning, but a longer project and will depend on project strategy. We recommend what we believe is the best way of achieving results.

We can develop marketing research programs and customer satisfaction surveys designed specifically to meet your information requirements.

I would suggest 20 days, although we do do 10 days as a minimum, this gives us the opportunity to not only get leads from those on the phone there and then but also deal with call backs and further info requests that may take time to convert, any less than this and you wil not be giving yourself the opportunity for it to succeed.

Certain calls are not covered by the federal registration law, including calls from political organizations, charities, telephone surveyors, and companies from which you have bought something or received a delivery in the past 18 months. If you do not want to get calls from companies that fall into any of these groups, tell the company or charity to put your phone number on their own "Do Not Call" list. Every company and charity is obliged to keep such a list.