Call Center Representative Interview Questions And Answers

Yes, I can. I might have difficulties at the beginning, but I am sure that my body will easily adjust to working at odd hours. Staying up throughout the nights is not a problem for me." You can take this as an opportunity to talk about how well suited for the job you are by saying things like-
► I am enthusiastic and energetic about my work.
► I am very proficient and hard working.
► I can work efficiently and with the same amount of zeal and energy at any time in the day.
► I can strive hard to achieve my goals and at the same time manage other aspects of the job.

One thing to keep in mind while praising yourself is to avoid the use of superlatives like 'extremely' hardworking, the 'best' at xyz, the 'most' efficient etcetra. Selling yourself is good, but the subtler the trumpeting, the better it is.

Point number one-please do not answer in negative to this question-even if you are an absolute failure at convincing people to do anything. The answer has to be-"Yes, I think I can easily convince people." Then tell them how you convince people. Reading up on this aspect will help not only frame a good response to this question, but will also help you in doing your job better.

If you are inclined towards one aspect, either web or voice, then there is no harm in telling your employer about your preference. They generally have enough vacancies in both and will hire you if you are good, irrespective of what you say here. Just make sure that you have a good reason for choosing one over the other.

This seemingly harmless question is a way for your prospective employer to gauge how serious you are, and what your commitment to the job will be. This standard question should be replied to earnestly, and it's important not to give the impression that you are planning to leave as soon as a better opportunity comes along. Interviewers are usually looking for employees that will stay with the company for a long time and make a career out of their job.

Employers tend to prefer people who like to work in a team. Loners have a lower chance of being hired. Be sure to let your interviewers know that you can work in a team without becoming stressed or hostile. Management books about the value of teamwork can help you find the words you need to express the value of teamwork in the workplace.

There is no such procedure for the recruitment in BPO generally all the BPO take the walk in interview. As far as the salary concern, ther is no such parameters for salary generally they provide between 7000 INR to 12000 INR this will be depend upon your capability.

My father is my role model. he is the person who has done a lot to make my life comfortable . he believes that destiny is in our hands . He says that success is not a chance happenings and to succeed is a decision that we have to make.
He impresses me in dealing with people and day to day problems. He liked by most because his honesty is transparent.

B.P.O. Means Business Process Outsourcing which deals with CRM ( Customer relationship management.). IN the BPO call are made & receive. It can be inbound or outbound. it is just like a help-desk where customer query are solve. It is basically link between the customer & its company..Main motive is customer satisfaction.

I will keep the Blind person face under the sun rays by this the color of red he can imagine.

I am hear that is my achievement.

In inbound process we just satisfy the customer and solve the problem related to our company And in out bound process we just call the customer and selling the company products.

First tell your name,Family background,Educational Qualification,your skill & more important the experience which is related to job.

We can define smart work as a Work which can be done on right way and on right path. A work in which we put our effort in such a way so that we can be certain about good results. Inhard work we work but without any direction, so in this way results or success becomes unsure.

Make them satisfied.. make sure you helped them with all your best.. you should put yourself in there situation so that you know how they feel especially if they are irate.If they are not satisfied with your service that wouldmake them irate/mad(most of them)

A Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity.

No need to give exact reason because it can be personal also
so simply follow the basic steps like:-
A]no cab facility, office was very far.
B]people in office was not good.{personal}
C]no increment chances.
D]totally zero percent respect for candidates.

Yes both words have same meaning but these words use according to sentence nature.

Various surveys and research conducted among-st the call center employees have shown that depression is the most common problem faced by BPO employees. Frequent headaches, feeling of fatigue, sleeping disorders and frustration have become regular problems for them.

1. must be a legitimate Filipino citizen; residing in the Philippines.
2. 15-45 years old.
3. high school/college graduate
4. basic knowledge on internet and ms office tools (word, excel, ppt) is a must.
5. lbc money transfer services are available in your place.

Customer Satisfaction mean,dealing with customer in a proper or positive way.Every individuals are different so there need and satisfactory leave also different.So the main task of a employee of a call center is to make them understand that they are also concerned about their problem.

My memorable Journey:
Actually My brother had some urgent business at Jaipur.He wanted to reach there soon.So,he decided to reach there soon.He wanted to take me along.We packed a small bag and went to the Airport.
There were a number of airport at the airport.Many people had come to see off their relatives and friends.We entered the aeroplane.This was my first experience of traveling by air.The aeroplane took off in the air.It flew higher and higher.I felt little giddy.I looked through out the window.Everything looked very small.Big trees looked very small.Huge building looked like small huts.The big river looked like a snake.Now Jaipur was in sight.The aeroplane started flying down.It landed at Jaipur airport.We thanked god that we had landed safely.It was my one of the memorable journey I ever had in my life.

WORLD NETWORK SERVICE.

1. Read and understand the job notification thoroughly
2. Research the company - their website, press release, PR material can be a good source for you
3. Analyse your candidature
4. Anticipate questions and prepare for them
5. Rehearse for the extempore or the role plays
6. Improve your communication skills
7. Keep your confidence level high with a right body language

It is a business having full form Business processing outsourcing that involves the contracting of the operations and responsibilities of specific functions to a third party service provider.

The purpose of this question is not to know about the challenges you have faced but to see your approach to manage them. Pick up an example of a challenge you faced at work and focus your answer on the steps to took to deal with it. Also, discuss about your learnings in the process.

For e.g. "Recently I was asked to recommend and implement the changes in the way the calls are distributed among my team members at the call centre. My team members were quite used to the way they were working and there was a lot of resistance to the proposed changes. I knew that these changes will improve the performance of the whole team so I discussed them with my manager and team in detail. I tried to win the confidence of the team members and explain them that it will be in the interest of all of us and the call centre if we implemented these changes. As they started seeing my point, it became easier to gain their support and the desired outcome. The result is that the customers get a reply faster and the performance of each team member has improved by more than 50%.