Customer Feedback Question:

Download Job Interview Questions and Answers PDF

How to keep questions simple during customer feedback?

Customer Feedback Interview Question
Customer Feedback Interview Question

Answer:

limiting yourself to three types of questions: binaries (yes-or-no questions), scales (asking clients to rate something from 1-10), and open-ended (succinct explanations for client satisfaction or disappointment).
The ideal two-question survey should consist of a first question that is either a rapid-fire binary or scale query, and a second, open-ended question in which you ask clients to (briefly) elaborate on their answer to the first one. But of course, there's nothing preventing you from pairing a binary with a scale, if what you want most of all are quick, quantifiable replies.

Download Customer Feedback Interview Questions And Answers PDF

Previous QuestionNext Question
How to Keep surveys short during customer feedback service?Why not to use average scores as an indicator?