Oracle Apps CRM Interview Preparation Guide
Sharpen your Oracle Apps CRM interview expertise with our handpicked 8 questions. Each question is designed to test and expand your Oracle Apps CRM expertise. Suitable for all experience levels, these questions will help you prepare thoroughly. Dont miss out on our free PDF download, containing all 8 questions to help you succeed in your Oracle Apps CRM interview. Its an invaluable tool for reinforcing your knowledge and building confidence.8 Oracle Apps CRM Questions and Answers:
1 :: How to send the SMS in oracle sales to sales representative in oracle sales?
Using Oracle workflow notification we can send the notification to the sales users(Sales Representatives).
2 :: Explain the flow of Field service from the users perspective?
Generally field service is used when customer support is
used apart from this u can use with other modules.....i will
explain taking customer support to field
service......example take a white goods company sold a
product to end user he got some problem with that he calls
the customer support and discloses his problem the agent
chks the problem by asking some questions pre defined and
its really needs fs then he escalates the problem to fs guy...
used apart from this u can use with other modules.....i will
explain taking customer support to field
service......example take a white goods company sold a
product to end user he got some problem with that he calls
the customer support and discloses his problem the agent
chks the problem by asking some questions pre defined and
its really needs fs then he escalates the problem to fs guy...
3 :: How is oracle istore and oracle inventory related?
Oracle inventory is tightly integrated with Oracle iStore.
ALl the products(items in inventory terms) are first
defined in inventory. Items not part of inventory are not
visible in iSTore. The attributes should be set
appropriately as per the requirement. The category sets
should be defined as per the iSTore requirement.
ALl the products(items in inventory terms) are first
defined in inventory. Items not part of inventory are not
visible in iSTore. The attributes should be set
appropriately as per the requirement. The category sets
should be defined as per the iSTore requirement.
4 :: What is flow of service contract?
To create a Service Contract below are the various setup
has to defined
1. Create a Contract( Service agreement or Extended or
subscription) depends on the business requirement
2. Enter the service line item defined in inventory as
service coverage
3. Enter Line> Effectivity> item for which the service
contract is required
4. Enter the pricelist,Sales credit etc
5. Check for QA
6. Submit for approval
7 Check the status of the contract is "Active"
has to defined
1. Create a Contract( Service agreement or Extended or
subscription) depends on the business requirement
2. Enter the service line item defined in inventory as
service coverage
3. Enter Line> Effectivity> item for which the service
contract is required
4. Enter the pricelist,Sales credit etc
5. Check for QA
6. Submit for approval
7 Check the status of the contract is "Active"
5 :: How to design territory manager?
Territory manager is stand alone moudle.
Go through Territory manager PDF
Go through Territory manager PDF
6 :: If the value set is of type table then how many tables can we attach in the value set?
If the Value set is of table type then we can attach as
many tables required by joining them to form the inline
view.
many tables required by joining them to form the inline
view.
7 :: Which is a better career move, Oracle Apps or Siebel?
Learn basics of Oracle CRM like TCA architecture,Resource Management etc because the future product from Oracle i.e. Fusion Apps(Customer Data Model)is based on Oracle CRM(EBS - R12) and rest of functionality is based on Siebel
8 :: How many Componenets are there in Service Contract?
A contract lifecycle includes
Creation
Approval
Entitlement / Fulfillment
Pricing
Billing
Managing Contracts
Creation
Approval
Entitlement / Fulfillment
Pricing
Billing
Managing Contracts