Dispatcher Interview Preparation Guide
Enhance your Dispatcher interview preparation with our set of 27 carefully chosen questions. Our questions cover a wide range of topics in Dispatcher to ensure youre well-prepared. Whether youre new to the field or have years of experience, these questions are designed to help you succeed. Download the free PDF to have all 27 questions at your fingertips. This resource is designed to boost your confidence and ensure youre interview-ready.27 Dispatcher Questions and Answers:
1 :: Tell us what drove you to purse a dispatch career?
A dispatch position can be difficult, heart wrenching and very stressful. The hiring manager knows that not everyone has the right temperament to succeed in this field. You should be honest, but do not mention the salary or benefits. Instead, focus on the importance of the job in an emergency situation. Dispatchers must record important information and calm upset or excited individuals. Draw upon these aspects of the position in your response.
2 :: Explain me how would you describe your work ethic?
When the interviewer asks about your work ethic they are looking for specific examples or keywords they can relate to. When you read the company job posting or job description do they refer to particular company ethics? Talk about their values and how those align well with your personal work values.
Some characteristics you may want to use are:
☛ Determined/Driven
☛ Accountable
☛ Humble
☛ Respectful
☛ Dependable
Some characteristics you may want to use are:
☛ Determined/Driven
☛ Accountable
☛ Humble
☛ Respectful
☛ Dependable
3 :: Can you please explain what Do You Know About Our Company?
When you go for any interview it is advisable to always follow these research steps:
☛ Go onto the company’s website and read up on the “careers” and “about us” sections
☛ Visit the LinkedIn page for the company and look up information on the company
☛ Or Google a keyword phrase such as “press releases” that is followed up with the companies name
☛ Go onto the company’s website and read up on the “careers” and “about us” sections
☛ Visit the LinkedIn page for the company and look up information on the company
☛ Or Google a keyword phrase such as “press releases” that is followed up with the companies name
4 :: Tell me will I be required to work shifts? Weekends? Holidays?
Georgia State Patrol Communications is a 24/7-365 days per year job. As with most law enforcement dispatch, we are open nights, weekends and holidays. Schedules are made at the Communications Center level and staffing levels are set to meet the needs of the department on any given shift. Everyone is usually required to work different shifts.
5 :: Tell us what is your method for dealing with a caller that is incoherent and confused?
Reveals the candidate’s interpersonal skills.
6 :: Tell us do you handle stress well?
As a dispatcher, you will be responsible for contacting the appropriate agencies in emergency situations. At a moment’s notice, you must communicate with the police, fire department, hospital, EMTs and other first responders. Also, you must keep the caller calm and provide instructions when appropriate. To answer this question, you can mention what you do to relax in your free time or how you relieve stress on the clock.
7 :: Tell me what kind of dispatch equipment or software have you worked with?
Highlights the candidate’s knowledge of dispatch equipment.
8 :: Can you rate your communication skills from 1-10 with proper examples backing your given rating?
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
9 :: Tell us what Type Of Experience Do You Have In This Particular Dispatch Field?
It would be in your favor if you are applying for a position that you already have a lot of experience in. If this is the case it is best to mention all of this experience. However, if you happen to looking to try out a new career path, you may not have experience to speak of. This is when a bit of honest creativity is needed so that you can match up with the experience needed with the one you already possess. For example you can highlight that you have people skills or that your customer service-skills can be applied within the offered position.
10 :: Tell us have You Had Conflicts With Your Last Professor Or Boss and How Was This Issue Resolved?
If you happen to answer this question with a no, the interviewer will probe deeper in order to arrive at a conflict. The important part of this interview question is how you reacted behaviorally to this conflict and what actions you followed in order to resolve the problem. The best advice when answering the question is to focus on the “behavioral” process to resolve such conflicts.