Business Relation Executive Interview Preparation Guide

In my experience delegating responsibility and authority is crucial. A team needs to be able to develop and grow as individuals and a whole, not be held back by low expectations or ego.
I believe in building a team. Each member of the team should be clear on their role, know where they fit in and feel as though they can depend on one another. I also believe in real-time feedback. If you do something wrong you should know it immediately. Regardless of right or wrong, the further removed feedback is in time, the less effective it is.

While this question is an invitation to do some chest pounding, remember to illustrate strengths that will benefit the employer and are relative to the position. For example:

☛ being a problem solver
☛ being a motivator
☛ being a natural leader
☛ the ability to perform under pressure
☛ a positive attitude
☛ loyalty

Customer relationship management (CRM) is a widely used strategy for managing a company’s interactions with its customers, clients and sales prospectors. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.
The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.

Relationship management helps to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy which definitely help in business growth.”

By this interview question, an interviewer wants to know about your future goals and how capable you are for your life’s challenges & how you handle and cope up in a new environment. You should not say that your boss was not a good person or you should stay away about badmouthing your previous boss.

You can get over this question by smartly answer that “I’ve learned a lot from my current job profile, but now I’m looking forward towards new challenges & responsibilities on my shoulders, to broaden & shape my career in way that helps me to achieve my future needs and to gain a new sets of skills, therefore I see a lot of potential for me, in this job.’’

The interviewee will give an explicit response to their sales strategy, and how they adapt to situations.

By asking this question, the interviewer is trying to determine if you not only have past experiences with leadership but also if you are self-assured and confident in your strengths. Highlight how your leadership abilities reflect good customer service.

"Yes, I see myself as a leader because I take initiative with serving other people and leading by example. Customer service requires skills like patience, quick-thinking, consistency, knowledge about the company and an attentive attitude, and I am strong in these areas."

This is not contradictory to the last question. Maintaining clients is important, but you might be in a situation where your company is trying to expand. That is when a business development manager focused on growth is more appropriate.

Customer service managers ensure that the organisation they work for satisfies its customers’ needs. They may work at various levels, from head office to the front end of the business and in most cases will be: helping to develop a customer service policy for an entire organisation; managing a team of customer services staff; handling face-to-face enquiries from customers. Possible roles vary widely and job titles in customer services management include customer care manager, corporate services manager, customer relationship manager and customer operations manager. In each of these roles, customer service managers are expected to understand and satisfy their customers’ requirements and exceed their expectations if possible.

Customer life cycle is a term used to describe the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or a service.