Customer Relationship Manager(CRM) Question:
What is Operational CRM?
Answer:
Operational CRM is oriented towards customer-centric business processes such as marketing, selling, and services. It includes the following automations: Sales Force Automation, Marketing Automation, and Service Automation.
Salesforce is the best suitable CRM for large established businesses and Zoho is the best CRM for growing or small-scale businesses.
Salesforce is the best suitable CRM for large established businesses and Zoho is the best CRM for growing or small-scale businesses.
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