Help Desk Specialist Question: Download Help Desk Specialist PDF

What is ITIL?

Answer:

ITIL stands for Information Technology Infrastructure Library. It is basically a predefined set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

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Tell me what are the new help desk techniques you think would be helpful to improve the service?	Tell me what role do you think computer support analysts should play in the company?