SAP SD Question: Download SAP SD PDF

What are the tools are uses to get the tickets?

Ticketing tools are:
Solution Manager
Remedy
Radix
HPQC
INFRA......etc

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After pgi completed what happens?	IN sales order for a line item for that material i want the updated price for that particular line item instead of every time going to vk11 and changing the price for that material i want the updated price for eg if the material cost is 100 rs and updated price is 110 rs i want the updated price to be trigger for that material when we give that in va01 with out maintaing in vk11?