Help Desk Specialist Question:

Tell us what kind of people are your current users? Do you like them?

Answer:

This sounds like a dumb question. Who’s going to say they hate their current users because they’re terrible people? Actually, I’ve known that to happen. The applicant had little patience for needy users and didn’t mind telling people. Patience is a virtue desperately needed on a help desk.

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Explain me how would you rate your problem solving skills?Tell me what does excellence in customer service mean to you?