Leader of a Team Question: Download Leader of a Team PDF

Tell me what is your experience of the whole end-to-end feedback process?

Answer:

Recommend thinking about a specific instance and then discussing this in detail. Outline the process stage by stage and, if there are areas that need improvement, focus your answers on the solutions instead of the problems.

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Tell me how have you educated your front-line agents to ensure excellent customer feedback?	Have you utilised customer complaint feedback to improve how your team are selling?