Business Relation Executive Question:

Providing help and advice to customers using your organisation’s products or services, communicating courteously with customers by telephone, email, letter and face to face, investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants, handling customer complaints or any major incidents, such as a security issue or a customer being taken ill, issuing refunds or compensation to customers; Keeping accurate records of discussions or correspondence with customers, analysing statistics or other data to determine the level of customer service your organisation is providing.