Customer Support Specialist Question:
Tell me how would you handle negative feedback from angry clients?
Answer:
To handle negative feedback from angry clients,
☛ Customer representative should be able to manage customer without being dominated
☛ He should not be overwhelmed by a disapproving customer
☛ Try to listen and understand customer issue before going after suggestions or solution
☛ Customer representative should be able to manage customer without being dominated
☛ He should not be overwhelmed by a disapproving customer
☛ Try to listen and understand customer issue before going after suggestions or solution
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