Customer Support Specialist Question: Download Customer Support Specialist PDF
Tell me how to deal with the difficult customer?
Answer:
To deal with a difficult customer you need to do following things
☛ Listen to customer actively
☛ Rephrase their concerns
☛ Present a viable solution
☛ Take action and follow up
☛ Fix the problem at hand immediately
☛ Use the feedback
☛ Reduce the unpleasant situation happen again with customer
☛ Listen to customer actively
☛ Rephrase their concerns
☛ Present a viable solution
☛ Take action and follow up
☛ Fix the problem at hand immediately
☛ Use the feedback
☛ Reduce the unpleasant situation happen again with customer
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