Help Desk Specialist Question: Download Help Desk Specialist PDF

Tell me about a time a customer asked you a question, and you didn’t know the answer. What did you do?

The best help desk candidates don’t beat around the bush: They tell the customer they don’t know, and immediately seek to find out.

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Suppose you have to work for a living and all jobs pay the same, describe the job you want (don’t say this job)?	Tell me what experience do you have as a help-desk associate?