Customer Support Executive Question:

☛ In your eyes, which requirements should be met to fully satisfy a customer or to call a customer support successful?
☛ How would you handle an incoming complaint of an upset or even angry customer?
☛ How familiar are you with our products and the respective techniques? Have you ever used our products or similar products by competitors for yourself?
☛ Did you experience a situation in your last position, in which you haven't been able to solve the customer's problem? What made it impossible to help the customer and how did you handle the situation?
☛ What do you think common issues about our products would be?
☛ In your former position, did you ever participate in the improvement of the customer service systems or even the products the customers complain about? How did you convince others of the necessity of the changes?
☛ What would you do, if you don't know the answer to a question or cannot solve a problem on your own?
☛ How would you proceed in solving a technical problem? What steps would you follow?
☛ Would you be able to give training lessons, if necessary?