Customer Support Executive Question: Download Customer Support Executive PDF
Suppose the credit card machine is broken. What do you say to the customers?
Answer:
I’m sorry for the inconvenience, but we are still able to take cash or checks. There is an ATM nearby, so if you would like to get cash, I would be more than happy to hold your merchandise for you.
I would offer to hold the customer’s merchandise for up to 48 hours and call them when the machine is working again. Then, they could retrieve their merchandise and pay with a credit card.
I would offer to hold the customer’s merchandise for up to 48 hours and call them when the machine is working again. Then, they could retrieve their merchandise and pay with a credit card.
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