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Suppose in a situation where caller did not understand what you are explaining, what you would do?

Answer:

First I will repeat the question and try listen to the customer and if the customer is annoyed and is not ready to listen what you are saying, the best thing is to transfer the call to supervisor or another assistant.

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Suppose if there is a customer who does not understand your language then how will you help him/her?	Since this is an extremely technical work and some customers may have trouble understanding what you are trying to tell them, how do you make sure that you are able to communicate what you want to say to the customer?