Help Desk Specialist Question: Download Help Desk Specialist PDF

Please explain about your current job. What do you like about it? What do you dislike?

Answer:

This is another good question for weeding out those applicants who just won’t want to deliver. While “heads down” programmers are great, the help desk needs analysts who enjoy talking to users. Avoid candidates whose favorites have more to do with the systems than the users. Good answers indicate that the applicant enjoys talking with users or investigating tough problems.

Download Help Desk Specialist PDF Read All 73 Help Desk Specialist Questions

Previous Question	Next Question
Since this is an extremely technical work and some customers may have trouble understanding what you are trying to tell them, how do you make sure that you are able to communicate what you want to say to the customer?	Explain me about a time you dealt with a frustrated customer. What was the issue, and how did you handle it?