Technical Support Engineer Question:
Operational and Situational Senior Technical Support Engineer Interview Questions:
Answer:
☛ What are the main functions of BIAS?
☛ How would you respond to a customer who claims their website is loading too slowly?
☛ How would you access the Recovery Control in Windows?
☛ Mention any help desk tools that facilitate client communication.
☛ What do you find most intriguing about this position?
☛ Are you familiar with ERP software?
☛ What remote desktop tools have you used?
☛ Walk me through the process of a successful customer problem resolution. When is your role complete?
☛ Describe the procedure for installing antivirus software.
☛ What kind of customers have you dealt with most?
☛ Are you familiar with our products? What do you think are our most common customer queries?
☛ How would you respond to a customer who claims their website is loading too slowly?
☛ How would you access the Recovery Control in Windows?
☛ Mention any help desk tools that facilitate client communication.
☛ What do you find most intriguing about this position?
☛ Are you familiar with ERP software?
☛ What remote desktop tools have you used?
☛ Walk me through the process of a successful customer problem resolution. When is your role complete?
☛ Describe the procedure for installing antivirus software.
☛ What kind of customers have you dealt with most?
☛ Are you familiar with our products? What do you think are our most common customer queries?
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