Marketing & Online Customer Support Question: Download Marketing & Online Customer Support PDF
Operational and Situational Marketing & Online Customer Support Interview Questions:
Answer:
☛ How many customers do you usually talk to daily?
☛ Are you familiar with our products/services? What do you think are the most common issues we face with clients?
☛ How do you communicate customer comments to internal teams (e.g. Marketing and Product)?
☛ Are you familiar with CRM software? What tools do you use on the job?
☛ Do you use social media and forums to contact customers and answer their queries? If so, what are the basic rules of effective online communication?
☛ Are you familiar with our products/services? What do you think are the most common issues we face with clients?
☛ How do you communicate customer comments to internal teams (e.g. Marketing and Product)?
☛ Are you familiar with CRM software? What tools do you use on the job?
☛ Do you use social media and forums to contact customers and answer their queries? If so, what are the basic rules of effective online communication?
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