Telephone Operator Question: Download Telephone Operator PDF
Is it unethical to provide callers with incorrect information regarding an employee's availability?
Answer:
I do not think it is unethical. An employee may not want to take calls due to personal or professional reasons and it is up to us to comply with their orders. Telephone operators are not allowed to pass judgment on these things. There are times when a caller is deemed harmful to a company (for one reason or another) and it is perfectly justifiable not to forward his or her calls.
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