IT Help Desk Question: Download IT Help Desk PDF
IT Help Desk interview questions part 6:
Answer:
► What IT help desk tools have you used in the past?
► What types of software applications and networking programs tools do you use? Can you list different IT products and your knowledge of these?
► Have you ever been responsible for maintaining a network setting? What was the base size, and expectations?
► Describe your IT trouble shooting procedure?
► What programs have you used to log and date calls?
► Describe you experience in: firewalls, spy ware detection and virus ware implementation?
► Describe your knowledge in: PC hardware and operating systems?
► What types of software applications and networking programs tools do you use? Can you list different IT products and your knowledge of these?
► Have you ever been responsible for maintaining a network setting? What was the base size, and expectations?
► Describe your IT trouble shooting procedure?
► What programs have you used to log and date calls?
► Describe you experience in: firewalls, spy ware detection and virus ware implementation?
► Describe your knowledge in: PC hardware and operating systems?
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