CSR (Customer Service Representative) Question: Download Customer Service Representative (CSR) PDF
How did you handle this if you have experienced a challenge with company systems or best practices, finding that they were not serving the needs of the customers?
Answer:
Base on the quality of the job, you need to understand the products, services and systems and you should observe the actions from both sides: the company's point of view as well as (more important) the customer's.
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