CSR (Customer Service Representative) Question:

Explain the philosophy of good customer service?

Answer:

My career's philosophy is to take responsibility to keep the customer in good relationship and bringing out a clearly experience for the individual customer by appraising the customer's demands, by satisfying the customer's requests, keeping the promises and listening to the customer's needs.

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What do you do, to get things moving if you are supervising on a public counter and there is lots of people waiting and more coming in?	How did you handle this if you have experienced a challenge with company systems or best practices, finding that they were not serving the needs of the customers?