Conflict Resolution Question:
Explain your ability to deal with conflict?
Answer:
When asked about your ability to deal with conflict, be prepared to explain your overall philosophy and give examples:
★ Show that you are confident in your ability to handle conflict.
★ Focus on how you create win-win situations.
★ Demonstrate how you modify your approach depending on your relationship with the other person:
☆ With a coworker, a proper response would be to attempt to work it out with that person. If a resolution can't be reached, then call in a supervisor.
☆ With a customer, include your ability to let the customer vent, listen to and identify the problem, and try to solve the problem along with follow-up to ensure customer is satisfied
★ Focus on how you deal with the conflict constructively. Avoid sharing a situation that ends in a fight or you quitting.
★ Regardless of the type of situation you discuss, do not speak negatively about anyone, co-worker or customer.
★ Show that you are confident in your ability to handle conflict.
★ Focus on how you create win-win situations.
★ Demonstrate how you modify your approach depending on your relationship with the other person:
☆ With a coworker, a proper response would be to attempt to work it out with that person. If a resolution can't be reached, then call in a supervisor.
☆ With a customer, include your ability to let the customer vent, listen to and identify the problem, and try to solve the problem along with follow-up to ensure customer is satisfied
★ Focus on how you deal with the conflict constructively. Avoid sharing a situation that ends in a fight or you quitting.
★ Regardless of the type of situation you discuss, do not speak negatively about anyone, co-worker or customer.
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