Business process outsourcing (BPO) Question:
Explain what do you mean by following?
Answer:
a.) Inbound call centre - Inbound call centres are the call centres which receive calls on behalf of their client – usually the support or customer service centres fall in this category.
b.) Outbound call centre – Outbound call centres are the call centres which make calls on behalf of their clients – usually the sales calls.
b.) Outbound call centre – Outbound call centres are the call centres which make calls on behalf of their clients – usually the sales calls.
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