Oracle Apps CRM Question:
Explain the flow of Field service from the users perspective?
Answer:
Generally field service is used when customer support is
used apart from this u can use with other modules.....i will
explain taking customer support to field
service......example take a white goods company sold a
product to end user he got some problem with that he calls
the customer support and discloses his problem the agent
chks the problem by asking some questions pre defined and
its really needs fs then he escalates the problem to fs guy...
used apart from this u can use with other modules.....i will
explain taking customer support to field
service......example take a white goods company sold a
product to end user he got some problem with that he calls
the customer support and discloses his problem the agent
chks the problem by asking some questions pre defined and
its really needs fs then he escalates the problem to fs guy...
| Previous Question | Next Question |
| How to send the SMS in oracle sales to sales representative in oracle sales? | How is oracle istore and oracle inventory related? |