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Explain about a time you had to deal with a difficult customer. What did you do? Were you able to resolve the issue?
Answer:
I was specific. I told about a time from another company the an elderly man had walked into my office demanding a product that my company offered, but I did not have anything to do with. He was very angry and wanted to quit his service with us. I told him I could help him get that product and offered him a seat while I called the appropriate department. Luckily the department I needed was in the same building. One of the supervisor came down with the product he needed. He left satisfied and we retained the customer.
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