Business Relation Executive Question:

Describe a situation where you helped to exceed a customer's expectations?

Business Relation Executive Interview Question
Business Relation Executive Interview Question

Answer:

Since being a customer service manager entails satisfying customers' needs, the interviewers will want to hear examples of how you've gone above and beyond to make customers happy and meet their expectations.

"When I was an assistant manager at Jimmy John's, one customer got very upset because they didn't get cucumbers on their sandwich. Even though that specific sandwich wasn't supposed to come with cucumbers, I quickly added them and then gave the guest a coupon for a discounted meal. They customer walked away pleasantly surprised and satisfied."


Previous QuestionNext Question
Why do you want to work in this industry as Business Relation Executive?Tell me how do you review the monthly performance of the customer service team?