Answer:
The process of learning more about customer?s needs such as
information about customers , sales, marketing
effectiveness, responsiveness and market trends is known as
Customer Relationship Management shortly it can be called
as CRM.
Uses of CRM :
It helps businesses use technology and human resources to
know about the behavior and values of customers.
information about customers , sales, marketing
effectiveness, responsiveness and market trends is known as
Customer Relationship Management shortly it can be called
as CRM.
Uses of CRM :
It helps businesses use technology and human resources to
know about the behavior and values of customers.
| Previous Question | Next Question |
| How does a CRM help business to grow? | What is the difference between MIS and ERP? |