Clarify CRM Question:

Controller servlet can be customized.
A) True
B) False

Answer:

B) False

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Select the correct answers based upon the statements below I. Cdochoicelist – contains all items in choice list II. CDOUserChoiceList – generates the list for the user defined choice list

A) I
B) II
C) Neither of the above
D) Both a and b

Which of the following is true about the auto destination servlets in ClarifyCRM

A) Specify the rule_type parameter within the web.xml file
B) Uses the auto destination rules stored in the table_rule
C) Can be configured to use two different types of rules t o determine what queues or users to use when dispatching/assigning objects.
D) They are used to start the communication without instantiating the interaction
Explanation: AutoDestinationServlet is used for routing workflow objects such as case, Change Requests,Sub cases to users according to pre-defined rules.