Customer Services :: Customer Support Representative Job Interview Questions and Answers

Customer Support Representative related Frequently Asked Questions by expert members with professional career as Customer Support Representative. These list of interview questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts

1 Tell me what qualifies you for this position as Customer Support Representative?
2 Tell me do you have any experience with customer billing and accounts system?
3 Tell me have you tried our product or service? What do you know about it?
4 Tell us what do you know about Call Center?
5 Do you know what are key attributes of a customer service representative?
6 Tell us how you handle work-pressure?
7 Tell me how you rate yourself on communication skills?
8 Tell me do you enjoy working in a team as Customer Support Representative?
9 Tell me what do you think is a typical day in a customer service rep’s life?
10 Explain how do you rate your communication skills?
11 Explain me five qualities that a good customer service representative must possess?
12 Tell us what you understand by the term “Customer Satisfaction”?
13 Tell me the types of customer service field?
14 Explain me what is the key to success in a call center?
15 Tell me what are the key features you think that customer associate should possess to become perfect customer associate?
16 What knowledge do you have about the company regarding Customer Support Representative?
17 Tell me have you ever sold anything over the phone?
18 Suppose if a customer gets irritated and points out that your service is too slow, what do you do?
19 Please explain do you have any sales experience?
20 Tell me example where a customer walked in angry and returned home happy?
21 Explain me about your previous work experience in customer service?
22 Tell us what type of team structure do you prefer working in?
23 Why do you believe we should hire you as Customer Support Representative?
24 What do you see yourself doing in five years as Customer Support Representative?
25 Tell us why we should hire you for our company?
26 Tell me while talking to customer, what are the procedures you follow?
27 Why should we hire you as Customer Support Representative?
28 Tell me what modes of customer communication are you familiar with or experienced in?
29 Suppose the customer points out a big problem with our product. What do you do?
30 Explain me how do you manage an angry customer?
31 Tell me how do you respond when you don't know the answer to a customer's question?
32 What are your salary expectations as Customer Support Representative?
33 Explain me what will you do if customer abuses you on the phone?
34 Tell us are you comfortable with night shifts?
35 Explain me the types of call center and what is the difference between them?
36 Tell us why would you be a good fit?
37 Tell us are you computer literate?
38 Tell me what is your style of interaction with people?
39 What do you consider to be your best strength as Customer Support Representative?
40 Tell us how will you enjoy working in a call center?
41 What do you consider to be your biggest weakness as Customer Support Representative?
42 Can you handle multiple calls at the same time?
43 Explain me about the products or services you've previously helped support?
44 Tell us what type of schedule are you looking to work?
45 Tell us what according to you call center job is?
46 Tell us what is your typing skill?
47 Why are you leaving last job as Customer Support Representative?
48 Tell me what do you know about our services?
49 Please explain what are your strengths as Customer Support Representative?
50 Please explain about what makes you happy in customer service?
51 Please explain about a time when you made a customer happy?
52 Tell me why should we hire you as senior customer service representative?
53 Explain me what experience do you have in a call center?

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