Customer Services :: Customer Support Executive Job Interview Questions and Answers

Customer Support Executive based Frequently Asked Questions in various Customer Support Executive job interviews by interviewer. These professional questions are here to ensures that you offer a perfect answers posed to you. So get preparation for your new job hunting

1 Explain me what makes for great customer service?
2 Explain me have you tried our product or service? What problems did you encounter?
3 Tell us how would you deal with a difficult customer?
4 Explain me a time when you dealt with a difficult customer. How did you handle the situation?
5 Tell me why do you love customer service?
6 Tell us have you ever had conflict with your team leader or manager?
7 Tell us how do you handle a customer who starts yelling at you as soon as they pick up and  find out that you are a telemarketer?
8 If the company you worked for was doing something unethical or illegal, what would you do?
9 Your coworker highlights your mistakes in front of everyone, how do you handle the situation?
10 Tell me about a time when you had to use your presentation skills to influence someone's opinion?
11 Tell me what do you enjoy about customer service?
12 Explain me what do you do when a customer points out a big, known issue with your product or service?
13 As you know this position requires functioning well within a team to resolve customer issues. Can you describe your experience working in a team environment and your teamwork skills?
14 Explain me two examples of times when you’ve turned an angry customer into very happy customer?
15 Tell me what do you do if the dialer puts a Do Not Call number through to you by mistake?
16 Suppose if a customer came in and wanted to return an item they had obviously used extensively without a receipt, what would you do?
17 You have a project due in one hour but a more important emergency that affects business needs to be fixed immediately, what do you do?
18 The change in the business industry now requires you to have a new set of skills you have to learn, how do you react to that?
19 Give me an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa). How did you handle the situation? What obstacles or difficulties did you face? How did you deal with them?
20 Since this is a customer-facing role as you know, you will regularly face conflict. What are your strategies for handling conflict?
21 Explain me about some of the problems with previous products or services that you’ve supported?
22 Tell me do you mind telling me about a time when you went out of your way to make sure a customer was happy?
23 Explain me about an experience you’ve had with a really irate customer. How did you handle it?
24 If you felt like you were hitting the proverbial "wall" and getting burned out, what would you do to re-energize yourself?
25 Basic Customer Support Executive Job Interview Questions:
26 TECHNICAL Customer Support Executive Job Interview Questions:
27 SPECIFIC Customer Support Executive Job Interview Questions:
28 GENERAL Customer Support Executive Job Interview Questions:
29 Top 20 Customer Support Executive Job Interview Questions:
30 Please explain how would you handle an angry call from a customer?
31 Your client is upset with you for a mistake you made, how do you react?
32 Tell me what is an example of a time when you identified a problem and advocated on behalf of a customer?
33 Please explain yourself as someone who can easily handle fast-paced, high-pressure situations?
34 How much are you willing to sacrifice to be successful at work?
35 If you have multiple projects on your plate, how do you handle completing them on time?
36 You are not given the tools you need to be successful. How would you change that?
37 Tell us what do you do when you don’t know the answer to a question?
38 Tell me what do you know about our products and services?
39 Walk me through the last two times you were trained on how to support a new product?
40 Why are you applying to work here as Customer Support Executive?
41 If you were given more initiatives than you could handle, what would you do?
42 Explain me what relevant qualifications do you have?
43 please explain how do you stay organized?
44 Tell me an example of a time you gave a customer great service?
45 What is your typical way of dealing with conflict? Give me an example?
46 What are your strengths and weaknesses as Customer Support Executive?
47 Tell us do you prefer to work alone or with others?
48 Tell us how do you measure your success as a customer service rep?
49 Why did you leave your last position as Customer Support Executive?
50 Tell me what would you do if a customer was rude to you?
51 You notice there are too many non productive internal meetings being held, what do you do?
52 Tell me what types of customer service systems have you used in the past?
53 Tell me how would you handle a high pressure environment?
54 Suppose the credit card machine is broken. What do you say to the customers?
55 What do you consider ethical spending on an expense account?
56 Tell me what would you do if your replacement didn’t show up?
57 Explain me how many calls per hour can you make on an average campaign?
58 Explain are you able to work with multiple phone lines?
59 Tell me how would you respond if you didn’t know the answer to a question?
60 Tell us what are your goals as a telemarketer?
61 Explain me what is customer service?

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