Cargo Agent Question:
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Tell me how would you deal with an upset customer?
Answer:
☛ First, state you would listen to the customer and understand the complaint.
☛ Then state you would sympathize with the customer.
☛ Next, say you would try and fix the problem.
☛ Finally, mention you would learn from the experience and if the customer was still upset, say you would not let it impact your service to other customers.
☛ Then state you would sympathize with the customer.
☛ Next, say you would try and fix the problem.
☛ Finally, mention you would learn from the experience and if the customer was still upset, say you would not let it impact your service to other customers.
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