HR Officer Question:

☛ In your experience, what are the essential elements of an IT disaster recovery plan?
☛ Describe the types of network security features you have implemented or maintained in the past.
☛ When you have several users experiencing computer problems, how do you determine which users get help first?
☛ Describe your decision-making process when selecting which IT certifications to pursue.
☛ Of your certifications, which one(s) have you found most helpful when you encounter technical problems on the job?
☛ In your opinion, how does managing a staff of technical workers differ from managing other kinds of workers?
☛ What brands of hardware do you feel most comfortable dealing with?
☛ What software have you had the most success supporting?
☛ What characteristics do you feel are necessary for success as a technical support worker?
☛ Describe a past situation in which you provided excellent customer service to a user.