Call Center Team Leader Question:

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Explain me how would you handle a call from an angry customer?

Call Center Team Leader Interview Question
Call Center Team Leader Interview Question

Answer:

I think the first step is to stay calm and express to the customer that you understand them. I think it’s also important to remember that it isn’t personal, and the best way to de-escalate the situation is to work towards a solution.

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Explain me why do you want to work for our company as Call Center Team Leader?Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome?