Cargo Agent Question:
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Explain me how would you deal with a difficult customer?
Answer:
☛ First, state you would listen to the customer and find out what their complaint is.
☛ Then say you would sympathize with the customer.
☛ Next, help the customer with their complaint and if you could not do anything you would escalate the problem to your manager.
☛ Then say you would sympathize with the customer.
☛ Next, help the customer with their complaint and if you could not do anything you would escalate the problem to your manager.
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