HR Business Partner Question:

"While working for one of my previous employers, there was something I required from another department. Instead of speaking to the department head, I told a member of the team who was my friend. I expected him to go and tell his boss about it, but he didn’t. As a result, the goods weren't delivered and we missed our target date. There was a great deal of confusion over the episode but thankfully it was all sorted out. From that day on, in all professional matters, I make it a point to communicate directly with the department head," is a good response.