Customer Communication Question:

When preparing your answer for this question, bear in mind that the employer is most interested in the tools you use to deal with conflict.
Choose an example where you had to work hard to come to a mutually beneficial outcome. Points that you may want to consider when preparing your answer:
Emphasize that you always act calmly even if the other party is aggressive and that you never personalize a situation. Mention that you actively listen and try to understand the other person's viewpoint. Show that you are open to the idea that a third position may exist and that by working together a creative solution may be found. Highlight that if approached correctly you think conflict can be positive as it can deepen your awareness of a situation, sharpen your focus and force you to think outside of the box.