Recruiting Coordinator Question:

☛ What does customer service mean to you?
☛ Describe a situation where you went out of your way to solve a customer problem.
☛ How would a customer describe your service? Give me an actual example of something you have done to satisfy a customer's desire.
☛ Tell me about a time when you encountered an angry customer.
☛ Give me an example of a time when you went out of your way to please a customer.
☛ Tell me about your most rewarding customer service experience.
☛ Tell me about the most difficult customer service experience you've encountered.
☛ Give me an example of a time when a customer really tried your patience.
☛ Probing questions for all of the above:
☛ How did you handle the situation?
☛ Reflecting on the situation, should you have handled the situation differently?
☛ If so, how?