Call Center Team Leader Question:

☛ What software programs are you familiar with?
☛ What tools have you used to record details from your calls?
☛ How large was the customer database at your previous company?
☛ What do you know about our customers?
☛ Describe a time you solved a problem with a coworker.
☛ Describe a time you worked with a team to achieve a common goal.
☛ How do you manage your time? How many calls per hour do you usually make on a campaign?
☛ Describe a time you calmed down an angry customer.
☛ How do you manage stress after talking to difficult customers?
☛ Describe a time you successfully upsold a customer.
☛ What’s your approach to delivering great customer service?
☛ If you don’t know the answer to a customer’s question, what do you do?
☛ What would you do if you were on the phone with a customer while experiencing a system crash?
☛ This job tends to be repetitive. How do you stay motivated? What do you hope to get out of this job?