Telemarketing Executive Interview Preparation Guide

By design, Marketing Connections maintains a call center operation consisting of 75 workstations with room for controlled expansion.

We do not use an auto dialer. To provide the highest quality program possible for our clients, we need to have solid discussions with qualified prospects not volumes of calls with mechanically read scripts. We do constantly look at technology to make sure we are using every tool possible to achieve this level of service.

Our reps usually have significant business experience including telemarketing, customer service, or inside sales. Most importantly, they have excellent telephone communications skills. In fact, candidates do not get a face-to-face interview until they pass a demanding telephone screening process. Our reps typically have two to four years of college education and relevant business experience in the industries we serve - such as medical technology, high-tech, financial services and publishing. The ages of our team members range from the mid-20's to 70's with an average age of 40 to 45.

If you answer your telephone and there's no one there, the odds are that you just "zapped" a telemarketer. After a few weeks, you'll notice that you are receiving fewer and fewer of these calls.

A good telemarketer will make between 100 and 115 calls a day, depending on the level of decision maker you can Expect between 20 and 45 decision maker contacts a day.

Call center is a service desk, where a large volume of calls are handled by the customer associate in order to render services to the customer.

The key features for customer service is

☛ Professional
☛ Polite
☛ Friendly
☛ Courteous
☛ Helpful

Depending on the situation, I could do multi-tasking as well and could tackle one problem at a time. But multi-tasking always have an upper hand because it increase your efficiency for solving and tackling problem.

☛ Contact businesses and private individuals by telephone to promote products, services and/or charitable causes
☛ Solicit orders for goods and services over the telephone
☛ Explain the product or service to potential customers
☛ Deliver scripted sales pitch to the customer
☛ Adjust scripted sales pitch to meet needs of specific individuals
☛ Provide pricing details
☛ Handle customer questions
☛ Obtain customer information including names and addresses
☛ Record customer details including reaction to the product or service offered
☛ Receive orders over the telephone
☛ Input order details into the computer system
☛ Record customer details and details of transaction
☛ Confirm orders placed with field sales representatives
☛ Obtain contact details of potential customers from sources including telephone directories and purchased lists
☛ Schedule appointments for sales staff to meet prospective customers
☛ Conduct customer and marketing surveys
☛ Answer telephone calls from potential customers who are responding to advertisements
☛ Contact customers to follow up on initial interaction

I have heard nothing but good things about this company from people who have worked here. People say that the accounts here are very stable, the management is kind to its employees, and everyone is friendly.