Hotel Manager Interview Preparation Guide

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☛ What are the key skills a candidate requires to excel in the field of hotel management?
☛ How will you handle a negative feedback from your irritated or dissatisfied customers?
☛ What are the main responsibilities of a hotel management professional?
☛ What are the various sectors in the hotel industry? Why are they important?
☛ How will you arrange a business meeting or a party for very important clients?
☛ What makes a good Hotel Manager?
☛ What are the shifts timing at the front desk?
☛ Which department is the most important aspect of the hotel? Why?
☛ How will you promote your hotel?
☛ How will you handle large groups of check-ins?
☛ How will you train your employees?
☛ Which strategy will you implement to make guests want to stay at your hotel?
☛ Have you been to any of our restaurants/properties? What did you think? What would you improve or change?
☛ How would you describe your management style? Your personality?
☛ Tell me about your cost control abilities? What have you done to help or improve your financial results?
☛ Have you ever been involved in confrontation with a guest/employee/supervisor at work? How did you resolve it?
☛ What makes you an effective manager/chef?
☛ What skills are required to be successful in a hotel?
☛ What makes you an effective manager/chef?
☛ What are the different types of cutleries used for guests in a hotel?
☛ What is the different designation, hierarchy wise in full service hotel?
☛ What is the different designation, hierarchy wise in limited service hotel?
☛ What kind of work culture is followed in hotel industry?
☛ Is it important to have practical experience in hotel industry? Why?
☛ What do you mean by the term “Catering” in hotel industry?
☛ How a chef checks the quality and freshness of a fish?
☛ What are the responsibilities of the staff towards their guests?
☛ What should a hotel employee is supposed to do if a guest misbehaves with him/her?
☛ What is the official dress code followed in hotel industry?
☛ What makes you so enigmatic to join hotel industry?
☛ What does the term “blind baking” mean?
☛ How to deal with the customers who does not understand the language?
☛ What is the use of “Salt Petre” in hotel industry?
☛ What does the term “Chaudfroid” means?
☛ How a manager can motivate his employees to perform better?
☛ What are the skills required for hotel guest service agent?
☛ What are the dimensions of a wine glass?
☛ What do you understand by term housekeeping in hotel industry?
☛ How important are the aesthetic designs of a hotel?
☛ C-Form is required for what kind of guests in hotel industry?
☛ How important is the word “patience” for a hotel employee? Why?
☛ What is the key to maintain “guest relations”?
☛ What do you mean by “bad table service”?
☛ How are hotels classified?
☛ What are the various funtional areas of a hotel?
☛ What is the purpose of the registration card?
☛ What is an amendment slip?
☛ Explain in brief Western & culinary items?
☛ Explain the functioning of the food production dept.?
☛ Define the organizational structure of the food production dept.
☛ Define the various food textures?
☛ What are the various cleaning equipments? ( manual and mechanical )
☛ What is the hierarchy followed in kitchen stewarding?
☛ What do you understand by restaraunt brigade?
☛ What are the common methods of layouts of various meals?

Adding value can be defined as adding extra item, image, product or service, which adds value to the product. For example a good-looking receptionist adds to the quality of hotel, a garnish on food adds to the value of the food. It can be service tool, service staff, environment, image of the owner or chef, etc. Travel agency adds value to the quality of hotel or vice versa.

Hospitality actually means, “taking care of guests in the best possible way".

☛ Organizing, providing services and looking care after guests is included in it.
☛ It means friendly and generous treatment of guests.
☛ Hospitality industry includes all companies involved in providing services for guests. They provide more mental satisfaction than tangible objects.

Services are highly variable. The quality of service depends upon how, when where and who provides them. Each time customer receives different levels of satisfaction from the same level of service; same food gives different test to different people.

This type of accommodation is not related to tourism and not registered as business organization also. They neither provide housekeeping facility nor they sell their service but they provide accommodation facility.

It is the process of grooming the staff in a positive manner.

These are laid over the table on top of tablecloth. Its protects tablecloth from spillage.

Ice cream, cakes, breads, pies, etc are the products, which are prepared in a bakery.

Any kind of food that is infected by bacteria, toxin, chemical substance and poison is created.

He is the person who is in charge of serving the wine in a restaurant.

It is the source from where the information is received.

Various types of rooms in a hotel are:

☛ Single Room
☛ Double Room / Twin Room
☛ Triple Room
☛ Dormitory
☛ Cabana
☛ Studio
☛ Suits - Single suits, Double suits, Duplex suit, Royal Suit, Pent house

Hotels can be classified on the basis of:

☛ Service and supplementary
☛ Facilities or service (Star / Crown / Diamond )
☛ Location
☛ Number of rooms
☛ Types of clients
☛ Length of stay of clients, (Star/Crown),
☛ Economy
☛ Management
☛ Plan.
☛ Chain
☛ Partnership, Franchise, Marketing, and Management

Place, item, product, staff, service customer contact to receive service. It can be building, service environment, delivery items, staffs, follow travelers which they contact and receive positive or negative feelings.

This term is used for the temporary visitors, who do not even stay for twenty- four hours in a hotel.

☛ Adventure tourism - to convert the adventure into pleasure for the purpose of tourism business.
☛ Attraction - Anything/object/activity, which attracts tourists and attach with it.
☛ Amenities - Extra facilities, service added with attraction, accessibility and accommodation to create tourism. It includes trust, friendship, hospitality, etc.
☛ Back of the house- Staffs who are not directly involved in providing service. Guests rarely interact with them.

Team of staffs involved in providing service

Organization is actually a process of combining the work of individuals or groups to fulfill a common goal of an enterprise. In a business organization, activities carried out to earn or produce asset or profit. It may be trade, commerce, industry or service.

It is a flow of communication within a department.

It is a place where cups and pots are washed and cleaned.

these are the knives, and other equipments which are used for cutting

Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present. This kind of service is not finished in instant time; it is a process, which is extended to a time limit. It is a kind of face-to-face interaction. For example reservation service, restaurant service, massage, etc

It can be explained as services, which cannot be seen, tested, felt heard or smell or measured before they are delivered and received by customer. For example, travel experience, trust, confidence, hospitality, satisfaction, etc.

Accommodation can be defined as a place to stay overnight. There are two types of accommodations namely serviced and non serviced. Some of them are directly related to tourism and some of them are not directly related to tourism but they provide overnight stay facility for the travelers. Service accommodations provide housekeeping facility.

It is a process of identifying and informing about a guest.