Customer Services Representatives Utilities Interview Preparation Guide
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67 Customer Services Representatives Utilities Questions and Answers:

1 :: What motivates you?

I've always been motivated by the challenge – in my last role, I was responsible for training our new recruits and having a 100% success rate in passing scores. I know that this job is very fast-paced and I'm more than up for the challenge. In fact, I thrive on it.

2 :: Tell me about a time you failed?

Everyone has failed, so don't play dumb or claim you've never messed up As Customer Services Representatives Utilities. Think of a time when a work-related situation didn't turn out quite as you had hoped. An interviewer is interested in seeing how you took responsibility for your failure, what you learned from it, and how you would prevent similar failures from happening again.

3 :: What is your greatest professional achievement?

Nothing says “hire me” better than a track record of achieving amazing results in past jobs As Customer Services Representatives Utilities, so don't be shy when answering this interview question! A great way to do so is by using the S-T-A-R method: Set up the situation and the task that you were required to complete to provide the interviewer with background context (e.g., “In my last job as a Customer Services Representatives Utilities, it was my role to manage the invoicing process”), but spend the bulk of your time describing what you actually did (the action) and what you achieved (the result). For example, “In one month, I streamlined the process, which saved my group 10 man-hours each month and reduced errors on invoices by 25%.”

4 :: What makes you right for this position?

This question can be tricky because you need to show your worth As Customer Services Representatives Utilities without sounding cocky or arrogant. Research the business ahead of time and become familiar with its mission and values. Take the time to figure out how your personal qualities fit the needs of the business and use that fit to provide your answer.

5 :: What critical component of this position As Customer Services Representatives Utilities makes the work challenging?

Heading information: This should include job title, pay grade or range, reporting relationship (by position, not individual), hours or shifts, and the likelihood of overtime or weekend work.
Summary objective of the job: List the general responsibilities and descriptions of key tasks and their purpose, relationships with customers, coworkers, and others, and the results expected of incumbent employees.
Qualifications: State the education, experience, training, and technical skills necessary for entry into this job.
Special demands: This should include any extraordinary conditions applicable to the job As Customer Services Representatives Utilities (for example, heavy lifting, exposure to temperature extremes, prolonged standing, or travel).
Job duties and responsibilities: Only two features of job responsibility are important: identifying tasks that comprise about 90 to 95 percent of the work done and listing tasks in order of the time consumed (or, sometimes, in order of importance).

6 :: How do you prioritize your work?

Depends on the situation... I like to label certain tasks as either A B or C...A being the one that requires immediate attention, and C which are tasks that aren't urgent but eventually need to get done... I like to focus my work As Customer Services Representatives Utilities on the things that need to get done, and done quickly... While balancing the other work alongside our first priorities.

7 :: What have you learned from mistakes on this job?

Candidates without specific examples often do not seem credible. However, the example shared should be fairly inconsequential, unintentional, and a learned lesson should be gleaned from it. Moving ahead without group assistance while assigned to a group project meant to be collaborative is a good example.

8 :: Tell me about a time when you had to think strategically?

There was a time when I was told I had to get rid of 20% of my people. I had to determine which persons I needed the most by determining who could do what. I had to put aside personal feelings so that I could keep a working crew to handle he same workload with less people.

9 :: Do you work well within a team?

Some people are thrown when they are asked this Customer Services Representatives Utilities question when they are applying for a position to work alone. Every company works as a team, so you are a good team player, give an example of when you have worked well within a team.

10 :: How have you made an impact on your team in the past?

I would explain and show to him or her best way possible and if they have a better way then I will encourage him or her to let me know then we can see if it works or not As Customer Services Representatives Utilities.

11 :: Tell me a difficult situation you have overcome in the workplace?

Conflict resolution, problem solving, communication and coping under pressure are transferable skills desired by many employers As Customer Services Representatives Utilities.
Answering this question right can help you demonstrate all of these traits.
☛ Use real-life examples from your previous roles that you are comfortable explaining
☛ Choose an example that demonstrates the role you played in resolving the situation clearly
☛ Remain professional at all times – you need to demonstrate that you can keep a cool head and know how to communicate with people

12 :: Would you like doing repetitive work?

Why not, I am not only doing a repetitive work but also earning but also getting a good salary by the company As Customer Services Representatives Utilities. And second thing is that nothing is interesting in the life till we are not interested.

13 :: How do you think your colleagues at your last job would describe you?

While your CV will say a lot about your work history As Customer Services Representatives Utilities, the interviewer will most likely look for greater detail with questions such as this. Be positive about previous experience, highlighting your own strengths.

14 :: When were you most satisfied in your job As Customer Services Representatives Utilities?

I'm a people person. I was always happiest and most satisfied when I was interacting with community residents, making sure I was able to meet their needs and giving them the best possible comfort in a tough situation. It was my favorite part of the job, and it showed. Part of the reason I'm interested in this job is that I know I'd have even more interaction with the public, on an even more critical level.

15 :: How well do you know our company?

Well, a developed company that is gradually building their reputation in the competitive world.

16 :: How did you handle meeting a tight deadline As Customer Services Representatives Utilities?

Review every deadline you need to meet. Prioritize your projects by deadline and factor in how important each project is. Record your deadlines on a digital calendar or spreadsheet.

17 :: What is your biggest weakness As Customer Services Representatives Utilities?

No one likes to answer this question because it requires a very delicate balance. You simply can’t lie and say you don’t have one; you can’t trick the interviewer by offering up a personal weakness As Customer Services Representatives Utilities that is really a strength (“Sometimes, I work too much and don’t maintain a work-life balance.”); and you shouldn’t be so honest that you throw yourself under the bus (“I’m not a morning person so I’m working on getting to the office on time.”)

18 :: How did you hear about the position As Customer Services Representatives Utilities?

Another seemingly innocuous interview question, this is actually a perfect opportunity to stand out and show your passion for and connection to the company and for job As Customer Services Representatives Utilities. For example, if you found out about the gig through a friend or professional contact, name drop that person, then share why you were so excited about it. If you discovered the company through an event or article, share that. Even if you found the listing through a random job board, share what, specifically, caught your eye about the role.

19 :: Tell us about a typical day at work. How does it start? What do you do?

At the beginning of each day, I inspect the work site to make sure that it is hazard-free. Once the work site is secured, I verify that all tools and equipment are adequate in supply. As soon as the work orders are delivered, I provide workers with security guidelines and carry out drills. During the workday, it is my duty to monitor workers to ensure that they are working according to the enforced safety policies and that any problems or accidents are quickly addressed.

20 :: Have you ever been caught stealing, or better yet, have you ever stole anything?

I guess everyone takes a pen or paper or little things like that. But other than that, NO. I have never stole from my employers or better yet As Customer Services Representatives Utilities, from anyone.

21 :: Do you ever take work home with you?

Here are two great sample answers that might help get you started:

☛ I am an extremely organized person, so I tend to be able to get my work done at work. However, if the need arose I would not be against taking work home. I try not to make it a habit, since I do value my free time. I do realize though that the work we do is important, and sometimes you have to do what needs to be done.
☛ I do not shy away from taking work home with me. I know that meeting deadlines and doing outstanding work sometimes means taking a bit of it home. I do not have a problem doing that when the need arises.
☛ Make sure to give an honest answer. Lying about taking work home may turn out badly for you if it is required and you do not do it.

22 :: What did you dislike about your old job?

Try to avoid any pin point , like never say “I did not like my manager or I did not like environment or I did not like team” Never use negative terminology. Try to keep focus on every thing was good As Customer Services Representatives Utilities , I just wanted to make change for proper growth.

23 :: Why should I hire you As Customer Services Representatives Utilities?

To close the deal on a job offer, you MUST be prepared with a concise summary of the top reasons to choose you. Even if your interviewer doesn’t ask one of these question in so many words, you should have an answer prepared and be looking for ways to communicate your top reasons throughout the interview process.

24 :: How many tennis balls can you fit into a limousine? 1,000? 10,000? 100,000? Seriously?

Well, seriously, you might get asked brainteaser questions like these, especially in quantitative jobs. But remember that the interviewer doesn’t necessarily want an exact number—he wants to make sure that you understand what’s being asked of you, and that you can set into motion a systematic and logical way to respond. So, just take a deep breath, and start thinking through the math. (Yes, it’s OK to ask for a pen and paper!)

25 :: Why are you interested in this type of job As Customer Services Representatives Utilities?

You're looking for someone who enjoys working with the elderly, or a caring, sociable, and nurturing person.

26 :: How would you describe your approach to Customer Services Representatives Utilities?

In more general terms, a question such as this gives a candidate the opportunity to talk about their professional philosophy and skills. While the question is general in nature, the best answers are usually quite specific, picking one or two points and exemplifying them with instances from personal history.

27 :: How would your former employer describe you?

In all likelihood, the interviewer will actually speak with your former employer so honesty is key. Answer as confidently and positively as possible and list all of the positive things your past employer would recognize about you. Do not make the mistake of simply saying you are responsible, organized, and dependable. Instead, include traits that are directly related to your work as a medical assistant, such as the ability to handle stressful situations and difficult patients, the way you kept meticulous records, and more.

28 :: If you look at a clock and the time is 3:15, what's the angle between the hour and the minute hands?

Usually, if the answer to a brainteaser seems too easy, chances are the answer's wrong. And in this case, the answer is not zero degrees. The hour hand, remember, moves as well. That is, in addition to the minute hand. And so, at 3:15, the hour hand and the minute hand are not on top of each other. In fact, the hour hand has moved a quarter of the way between the 3 and 4. This means it's moved a quarter of 30 degrees (360 degrees divided by 12 equals 30). So the answer, to be exact, is seven and a half degrees (30 divided by four).

29 :: Why are you leaving the present company?

According to me we can not grow in the field without taking more responsibilities and risks and also we can’t enhance our team leading capabilities, managerial skills without expose to wide range of people.

30 :: Where do you see yourself in five years As Customer Services Representatives Utilities?

If asked this question, be honest and specific about your future goals, but consider this:
A hiring manager wants to know
☛ a) if you've set realistic expectations for your career,
☛ b) if you have ambition (a.k.a., this interview isn't the first time you're considering the question), and
☛ c) if the position aligns with your goals and growth. Your best bet is to think realistically about where this position could take you and answer along those lines. And if the position isn’t necessarily a one-way ticket to your aspirations?
It’s OK to say that you’re not quite sure what the future holds, but that you see this experience playing an important role in helping you make that decision.